Frequently Asked Questions
Everything you need to know about buying and selling pre-owned electronics.
How do you determine the condition of the devices?
Every device undergoes a rigorous 30-point inspection process by our certified technicians to ensure all hardware and software components are fully functional before being listed for sale.
What is your return policy for electronics?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the device is in its original condition.
Do the devices come with a warranty?
Yes, all Gazelle certified pre-owned devices include a standard 90-day limited warranty that covers any unforeseen hardware defects or technical issues.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout if you need your device sooner.
Are the phones unlocked and ready for use?
We sell both carrier-specific and factory-unlocked devices. Please check the product description to ensure the model you choose is compatible with your preferred network provider.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can pay for your tech over time.